eBill Paperless Bills
Want to switch to paperless bills? Register for eBills today!
We are continually looking for ways to improve our services. We now offer the convenience of viewing your bill online using epostTM, with an option of online bill payment. epostTM is the online mail delivery service for Canada Post.
The benefits of this service include:
- A simple, convenient way to receive, manage and pay your bills
- Secure and private
- Flexibility - available 24/7
- Free service
- No need for a paper bill
Frequently asked questions about this service are listed below. To sign up, visit www.epost.ca.
TM Trademark of Canada Post Corporation, used under licence.
Frequently Asked Questions
Here are some of the most frequently asked questions for epostTM. Please select a question from the list or scroll down the page to learn more.
- What is epost?
- How do I start receiving my EnWin/WUC bill online through epost?
- What are mailers?
- What banks offer the epost service?
- What other mailers are available through epost?
- How do I know that I have properly added EnWin/WUC as a mailer?
- Will I still receive my paper bill?
- Will I be notified when my bill is available?
- What payment methods are available through epost?
- Can I continue to pay my bill using my preferred method?
- Can I access my bill from any computer?
- Who do I contact if I have questions about my bill?
- Is epost available in french?
- How much does epost cost?
- When will I receive my first bill on-line through epost?
- How will I receive the bill inserts that use to come with my paper bill?
- Can I go back to paper bills if I do not like receiving my bill on-line through epost?
1. What is epost?
epost is Canada Post's free bill presentment service, where you can add, pay, view and manage over 200 types of bills and other documents like phone, hydro, cable and credit cards, all online. You can access your electronic documents through you online banking web site directly or through www.epost.ca
2. How do I start receiving my EnWin/WUC bill online through epost?
There are two steps.
- Step One:
Create your secure, electronic mailbox (called an epost boxTM) at either www.epost.ca or within your online banking account at most major financial institutions. If you already have an epost mailbox you can proceed to step two.
- Step Two:
Add EnWin as a mailer by clicking on the "add mailer" button and choosing EnWin from the list of available mailers. You will be prompted to enter the bill number and account number from a previous bill. Be sure to have a copy of your bill on hand.
3. What are mailers?
Mailers are the companies and organizations who can send epost users their bills.
4. What banks offer the epost service?
If you already pay your bills online, why not receive and view them there too? epost is available within online banking at the following financial institutions:
|Bank of Montreal||CIBC||Citizens Bank of Canada|
|Desjardins||Laurentian Bank of Canada||National Bank of Canada|
|Royal Bank||Scotiabank||TD Canada Trust|
5. What other mailers are available through epost?
There are over 100 leading Canadian companies available to choose from including: Bell Canada, Rogers, Canadian Tire, Hbc, and the VISAs and MasterCards of most financial institutions.
6. How do I know that I have properly added EnWin/WUC as a mailer?
You will receive a confirmation from epost in your epost box and a letter from EnWin.
7. Will I still receive my paper bill?
No, when you sign up to have your bill delivered through epost you will no longer receive a paper bill through traditional mail. However, you can print a copy of your bill from the epost site for your records.
8. Will I be notified when my bill is available?
When you create your epost box you will be given the option of whether or not to receive notification when you have mail in your epost mailbox.
9. What payment methods are available through epost?
A link is provided from epost to all financial institutions. The link will allow you to pay online using your own personal financial institution.
If you are using epost within online banking, you can pay online directly from your EnWin/WUC bill! Just click the pay button and you'll automatically be taken to the bill payment section within your online banking account.
10. Can I continue to pay my bill using my preferred method?
Yes. Although a printed copy from epost does not serve as an official bill, you can use it to obtain the account number and amount owing and pay using your preferred method.
11. Can I access my bill from any computer?
Yes, all that is required is internet access. However, the epost site is best viewed with Internet Explorer 5.0 or higher, Netscape Communicator 7.0 or higher, or Firefox 1.5.
12. Who do I contact if I have questions about my bill?
If your question is in regards to the content of your bill (ie: amount, usage) please email email@example.com, an agent will respond to your inquiry by the end of the next business day. If your question is in regards to your mailbox please contact epost at 1-877-376-1212 or by email at firstname.lastname@example.org.
13. Is epost available in french?
Yes. The epost site is available in french. Your EnWin/WUC bill will continue to be presented in both english and french.
14. How much does epost cost?
EnWin/WUC is pleased to offer this service free of charge to its customers.
15. When will I receive my first bill on-line through epost?
After you add EnWin as a mailer and you have received confirmation, your next bill will be delivered through epost.
16. How will I receive the bill inserts that use to come with my paper bill?
Bill inserts are available on the "Billing Information" page of the WUC website; a link is available in the top portion of your on-line bill. Links to other information found on the back of your printed bill are also available; these include links to the message area, information on payment options as well as terms and conditions.
17. Can I go back to paper bills if I do not like receiving my bill on-line through epost?
Yes, simply remove EnWin as a mailer and you will begin to receive your paper bill through traditional mail.